Great experience, Nizar was awesome, fully transparent and a perfect gentleman, worked out a deal in less than 20 minutes. Great sales representative and a great dealership.

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Nizar is very knowledgeable, professional and trustworthy. Castle is very luvmcy to have them on their team.

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I was really looking to buy a Genesis but Consumer Reports gave the new Santa Fe a review I couldn't pass up without looking at one. My wife and I stopped at Castle Hyundai on our way to Castle Genesis and were greeted by Nizar. It was an easy meeting with no pressure; Nizar let us drive a new Santa Fe Hybrid demo by ourselves and I think we were sold; we did visit the Genesis location after returning the demo and were surprised to find out that a comparable Genesis would put us in a GV80 for a ... Read More

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DealerRater - Jun 14, 2025

I was really looking to buy a Genesis but Consumer Reports gave the new Santa Fe a review I couldn't pass up without looking at one. My wife and I stopped at Castle Hyundai on our way to Castle Genesis and were greeted by Nizar. It was an easy meeting with no pressure; Nizar let us drive a new Santa Fe Hybrid demo by ourselves and I think we were sold; we did visit the Genesis location after returning the demo and were surprised to find out that a comparable Genesis would put us in a GV80 for a lot more money so we went home to think about it. Nizar did make a friendly, no pressure call the next day looking for our thoughts on the Santa Fe so we went back to look more in-depth. Again, no pressure and our questions were answered. Fast forward a couple of days and a new, dark grey Santa Fe is in our garage for good now. We would HIGHLY recommend Nizar at Castle!

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If you’re looking for terrible customer service, Castle is the place for you! I usually give businesses the benefit of the doubt, but after multiple disappointing experiences, I feel compelled to share. 1) Lack of Basic Courtesy – During my first complimentary service visit, I was eight months pregnant. When my car was ready, I was simply handed my keys and told to find my vehicle “along the building out back.” It was snowing and icy, and no one offered to bring the car around—even after seeing my condition. For any customer, this is poor service; for a visibly pregnant ... Read More

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DealerRater - Jun 5, 2025

If you’re looking for terrible customer service, Castle is the place for you! I usually give businesses the benefit of the doubt, but after multiple disappointing experiences, I feel compelled to share. 1) Lack of Basic Courtesy – During my first complimentary service visit, I was eight months pregnant. When my car was ready, I was simply handed my keys and told to find my vehicle “along the building out back.” It was snowing and icy, and no one offered to bring the car around—even after seeing my condition. For any customer, this is poor service; for a visibly pregnant woman, it’s downright thoughtless. 2) Overstated Wait Times – My second service appointment (just an oil change) was quoted at two hours—a process that usually takes 45–60 minutes at most other dealerships. I waited in the lounge with my infant daughter, only to see my car sit idle in the service bay for over 45 minutes without any update. I eventually had to call a family member to pick us up. Appointments should be honored—not pushed behind walk-ins. 3) Inaccurate Information and Misleading Practices – Every service sticker placed on my vehicle had incorrect dates or mileage—one even said my next service was due in 2026. I had to call each time to verify when I was actually due. Worse, I was told to come in for service more often than necessary, using up all four complimentary service appointments prematurely. Not once was I informed that I only had four. This feels like a tactic to get customers in more often and start billing once the free services run out. ⸻ In short, Castle has shown me a complete lack of customer consideration, organization, and transparency. I wouldn’t recommend this dealership to anyone who values their time, trust, or basic respect.

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I was actually shocked by the ease of doing business with this dealership. I have visited many dealerships and was dreading yet another frustrating experience. Not today! And yes I purchased a vehicle without an increase in blood pressure. Thank you

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Best deals around and a friendly staff. My sales guy, Ron Skalski, was a pleasure to work with and made the transaction smooth and painless. He was very responsive to questions through email as well as through texts. I had one shot to get the exact trim and color I wanted and Ron made it happen. A+++++ Mark Krupa took care of the financing and was not pushy with add ons. I definitely appreciate that. Again, another smooth and painless process.

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Keith got me in and out within an hour, even without an appointment. I am very satisfied with the service received here at Castle Hyundai, I will definitely be back!

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I must say my entire communication and experience from start to finish was amazing. I believe it was my best experience ever buying a vehicle and we’ve bought many over the years. I would highly recommend Nizar and the dealership as a whole.

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Service advisor Daroeuth was friendly and professional. I walked in and he took care my appointment. He also provided a list of suggested service in my 2020 Elantra. I requested battery replacement and oil change. The jobs done on expected time. He took me to my car after the work is completed. I am recommend reaching out to him next time you are in the dealer for service.

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Service agent was responsive to our questions and needs - provided a loaner car for us

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Nizat is defenitly the best dealer, worked with my situation. Super helpful, would 100% recommend. Super professional and kind definitely check it out.

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Thanks to all the personal Hyundai for taking care of my car Hyundai ELANTRA I’m very pleased for their attention and service

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Dealer quoted me an OTD cash price on a New vehicle with 10 miles on it advertised on their website. No return calls when I asked to pick it up. Later salesman and sales manager tell me the car is really a DEMO, and try to upsell me to a more expensive model.

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Would recommend to friend and family . Nizar was very professional and fast . Very nice guy

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Fast and outstanding service, staff is very courteous and accommodating, top quality service all the time every time

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Very good experience very helpful they help out helped testing drive the car and nice salesman alan

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Excellent. Best car buying experience I ever had. Everything was laid out with no games.

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Everything is automated and you never get any confirmation of you appointment. They bring you in and then give you a price.

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Nizar is amazing. You need a car, call Nizar. Best experience we’ve ever had buying a car. Love Castle Hyundai.

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After walking out undecided on what I wanted the sales manager came out to speak to me and assured me he would help me find my new car. He also helped my brother with his new car. He got us to work with Nizar who worked hard to earn our business. He got both my car and brothers car from other dealers. He called to see how was the new car, and really made the purchase smooth. I would definitely recommend this dealership and Nizar.

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Great service department Chris Jones and his team are very helpful when it comes to customer service and keeping you informed about your vehicle.

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Everyone was helpful and greeted me in a welcoming manner. Everything was handled smoothly with my purchase

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Great service and great advisors! Castle Hyundai's employees were curious and efficient. Thank you Castle!

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Keith is the best part of the dealership. He was so helpful in helping to get my car serviced and the continued work it still needs.

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Is really good dealership good people I recommend them good service and good prices thank you

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Great to deal with. Purchased 2 new cars. Matt was easy to talk to. Simple process.

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Nizar made the car buying process easy and hassle-free! Great experience working with him.

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I was informed about every detail of the car and answered every question. The salesman was very kind and knowledgeable in his trade and helpful in every step.

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Always kind and ready to help and service. Nizar (salesman) and Keith (service) are great to deal with. Each time I come we're always treated with courtesy.

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Great and seamless experience! Would highly recommend the salesman Nizar. The process was smooth and the service was top notch!

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The repair center knocked the valve off my tire. Trying to get in for the 4th time, I think, to get the leak on my tire fixed. They screwed it up. When calling again, they tell me I can't get in for over a month! And maybe see another Genesis dealer. Why should someone else have to fix their screw up! Will never use a Castle dealership again!

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TL;DR for my wall of text below: Service center used wrong oil, then doubled down and lied about it to my face. They also changed my Track Mode settings for no reason, making me suspect they had a bit of "fun" with the car before returning it. The tech who did the oil change on my car used the incorrect weight of oil, 0W-20 instead of 0W-30. Once I noticed this on the invoice, the service rep at the counter made a show of running off to the servicing area and came back assuring me they did ... Read More

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DealerRater - Aug 18, 2024

TL;DR for my wall of text below: Service center used wrong oil, then doubled down and lied about it to my face. They also changed my Track Mode settings for no reason, making me suspect they had a bit of "fun" with the car before returning it. The tech who did the oil change on my car used the incorrect weight of oil, 0W-20 instead of 0W-30. Once I noticed this on the invoice, the service rep at the counter made a show of running off to the servicing area and came back assuring me they did use 0W-30, but weren't able to key it in properly because it was a "new type of oil". Just a completely nonsensical excuse to try and get me out the door, and I wasn't about to waste any more time after waiting 2 hours for the service to finish. I went home, grabbed some 0W-30 Mobil 1 AFE, and changed the oil myself, making sure to fill a sample bottle when draining to ship out to AMSOIL labs for testing. Lo and behold, they confirmed the sample had 0W-20 viscosity. The way this panned out, it's obviously super unlikely my engine will end up damaged from it, but ONLY because I caught it and immediately remedied it myself. Hyundai specifies 0W-30 for this engine for good reason, and anything thinner WOULD eventually result in adverse effects. This experience has completely killed any possibility of me using a Hyundai dealership service center for maintenance, and also voided a huge selling point in Hyundai's vehicles for me, their 3 year complimentary maintenance - if the free maintenance can result in vehicle damage, what's even the point? Also, they played around with my N mode (track mode) settings. My N Custom 2 setting was set to full sport+ on everything when I got my car back. The car starts in Normal mode and going into, and changing any N mode settings requires several extra steps that are impossible to do on accident.

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Eduardo Alvarez is amazing! Very smooth sales process, no surprises, car was purchased online (never saw the car in person) and everything was completed seamlessly! I received the car from my transporter and everything was exactly as expected and the car was in amazing condition (pre-owned). I recommend this dealership and Eduardo whole-heartedly - again, very easy, stress-free purchase! Eduardo is top-notch and I would recommend you see him if you want to make a purchase!

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Ron Lubben was great. He was recommended to me by my sister. We now have 3 Hyundai's. Great place to buy a car.

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I purchased a used 2016 BMW 750i on October 28, 2023 from Castle Hyundai, with Chang "Chase" Cho as the salesman. At the close of the deal, he assured me that the spare (second) key for the vehicle would be mailed to my home by the following Tuesday. Needless to say, the key has not been mailed to me. I have called and spoken to Mr Chang Cho on 5 different occasions on this matter. Each time he tells me some story about a "Manager" who he said would handle my request for the spare key. On two separate occasions, ... Read More

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DealerRater - Dec 2, 2023

I purchased a used 2016 BMW 750i on October 28, 2023 from Castle Hyundai, with Chang "Chase" Cho as the salesman. At the close of the deal, he assured me that the spare (second) key for the vehicle would be mailed to my home by the following Tuesday. Needless to say, the key has not been mailed to me. I have called and spoken to Mr Chang Cho on 5 different occasions on this matter. Each time he tells me some story about a "Manager" who he said would handle my request for the spare key. On two separate occasions, I asked Mr Cho if he could ne honest and admit that the key does not exist so I can proceed to get one from Bill Jacobs BMW in Naperville at my own expense, but he always claimed that it was not necessary since they (Castle Hyundai) would provide the spare key. Following my fifth call to Mr Cho today (Saturday December 2, 2023), he was still telling me stories about the key. At this point I am forced to escalate this matter because of the misleading information flowing from Mr Chang Cho. If he is the "face" of Castle Hyundai, then this dealership needs to re-evaluate its operations and the practices of its salesmen. Let me quickly add that I purchased a Lexus GS430 from this dealership in 2014 (while it was still operating as PUGI). The reputation of PUGI was not exemplary, just FYI.

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Long time Pugi (Genesis) customer who will no longer visit Castle following the acquisition. I didn't think a company could tank so quickly after a change in ownership but somehow, Castle nailed it. Little background - I've purchased three cars over the years from Pugi. I always found their staff to be knowledgeable, low pressure in their approach but most importantly, they always placed a heavy emphasis on service. While that attitude still exists amongst some of the employees (Jordan Hernandez was fantastic as was Mike), it's obvious that they are grossly understaffed (likely upper management's ... Read More

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DealerRater - Oct 5, 2023

Long time Pugi (Genesis) customer who will no longer visit Castle following the acquisition. I didn't think a company could tank so quickly after a change in ownership but somehow, Castle nailed it. Little background - I've purchased three cars over the years from Pugi. I always found their staff to be knowledgeable, low pressure in their approach but most importantly, they always placed a heavy emphasis on service. While that attitude still exists amongst some of the employees (Jordan Hernandez was fantastic as was Mike), it's obvious that they are grossly understaffed (likely upper management's fault) and the acquisition was not handled well. They have less mechanics than they used to and that leads to longer wait times in getting in to see them. If you need an example, try making a last minute appointment. Mike, to his credit, got me in last minute but that was only because it was a repeat issue. But if you are buying a car, be aware that you'll likely need to find somewhere to service it. As I type this, I've been on hold, disconnected or directed to an incorrect or non-functioning voicemail 8 times over the past 20 minutes in attempt to get the status of my vehicle repair. The operator's located in another building and despite her being very friendly and helpful, she literally can't connect with anyone there (cashier, service associate or manager). With the acquisition by Castle, they also changed software platforms so they no longer have any of your maintenance history. Even though this was the third time they were addressing my same issue, they couldn't view what they did previously so I had to find all the receipts from prior visits so they could see the maintenance history. To their credit, they did cover the cost of the fix (as they should have) but Castle needs to take a hard look at what made Pugi successful and invest in their operation or I'll buy my 4th Hyundai elsewhere.

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