Customer Testimonials
Love my Sonata - the price - the staff - service - parts - do not know what else to say
Good buying experience. I will consider them for my next car. My salesman Allen was very helpful. Roy did a great job with the paperwork
Great experience with Castle Hyundai Downers Grove. Form email inquiry to signing documents. Quick, proffesional, straight to the point.
Great and fast service!! Castle always takes great care of me and I will be a forever customer! Thank you Castle team!
The service department was very courteous and knowledgeable. My concerns were answered with timely responses and good direction as to what services they may have to undertake to rectify vehicle issues. Overall this dealership receives an A+ for outstanding customer care.
I had a pleasant car buying experience at Castle Hyundai. Everyone I dealt with was nice and knowledgeable. I would recommend them to my family and friends.
I was not able to receive the mats that were supposed to be included at the time of purchase for several weeks due to the salesperson leaving. However, with Patrick’s help, I was able to receive them right away. I really appreciated how quickly the initial inconvenience was resolved.
Professional, treated with respect, friendly, reasonable, excellent service! Ask for Assria Nisar. He was the BEST!
I had a overall great experience at this dealership. I originally bought my car at a different dealership, but since have moved so this is now closest to me. I came in because my heat was broken, and brought it in without an appointment on a busy day. They couldn't service it that day - so they immediately got back to me on the following Monday with a loaner and the parts that were covered by warranty. Definitely will bring my car back here for future needs!
I cannot say enough great things about my experience working with Nizar Assria. From start to finish, he was absolutely exceptional.
Car buying can sometimes feel transactional or pressured, but Nizar completely changed that narrative. He was professional, transparent, and incredibly responsive throughout the entire process. Every question I had was answered quickly and clearly, and his follow up was second to none. I never felt like I was chasing information or left in the dark.
Most importantly, he made sure the deal was fair. There were no games, no surprises, and no last minute curveballs. Everything was laid out ... Read More DealerRater - Feb 11, 2026
I went to drop my car off for a scheduled appointment this morning which I had a loaner scheduled for. Eric was extremely aggressive about giving the loaner and got in my face and yelled at me that I don’t know how to listen.
Joe Stach went out of his way to make the experience stress-free, including helping with trade-in details and following up after. He answered all of our questions and made sure we felt confident during this process.
Great Service Department,quality work at a fair price, done right the first time. The manager Chris, takes a personal interest in the satisfaction of Castle Customers. I have purchased over the years 13 cars from this dealer and will purchase my next one from Castle Hyundai.
Worst service department I have ever been to. Took my car for an hour and a half and could not find the problem. They told me not to worry because my car has roadside assistance and if it breaks down they will tow it for free to the nearest dealership. Very poorly run business! Eric my service adviser could not have cared less what was wrong with the car and was put out that I asked questions related to how they arrived at their findings. GO ANYWHERE BUT CASTLE HYUNDAI!
Awful communication and explanation of services and just useless in my opinion! Go to a different place for service and a car.
Everything was fantastic from start to taking possession of my NEW Hyundai. Marcos Vazquez and Mike the best. Helpful in answering the questions I had. Many, for sure. Castle Hyundai, STELLAR! Thomas Heffernan
It 1 1/2 Hours to finish my oil change. That was t J e shortest time ever. Thank you.
K.Van Rooyen was very helpful and concerned Maybe my 3rd time to service at this dealer and happy with service
Everyone was friendly, Rick was great to deal with. Dealership was very clean. Definitely recommend buying from them if you’re in the market.
The service and parts department has been very good to work with I have bought 4 cars over the years from them and the service department has been excellent
Received the best service and experience ever at a dealership. Nizar helped me out tremendously and I’m grateful for that. Gilber, the finance manager was also very helpful in helping us decide which warranty package to go with and made the final steps easy. I left feeling good and confident about my decision thanks to Nizar and Gilber! Thank you!
Nizar was awesome with the deal. No xx, straight forward. Helped my daughter through the process of buying the car. Assisted us with the pick up seeing the car is being shipped. Because of my experience with Nizar, I will send people his way, and to your dealership.
This was a great dealership. Everything was a positive experience. I would recommend very highly.
I had a great buying experience at Castle Downers Grove. Completely hassle FREE! I drove 90 minutes from NW Indiana to buy my Palisade from them. Mike, Kiwon, Nizar, they were all fantastic to deal with. Knowledge, professionalism, and efficiency all lead to a positive buying experience. This is the way Car buying should be. Cary Brooks Valparaiso, Indiana
Knowledgeable and caring showroom representative answering all my questions and directing me to the vehicle that fit my needs and price range. Many colors and options available along with all the models. With add on protection for a long lasting vehicle. Outstanding sales performance!!!
Great experience, Nizar was awesome, fully transparent and a perfect gentleman, worked out a deal in less than 20 minutes. Great sales representative and a great dealership.
Nizar is very knowledgeable, professional and trustworthy. Castle is very luvmcy to have them on their team.
I was really looking to buy a Genesis but Consumer Reports gave the new Santa Fe a review I couldn't pass up without looking at one. My wife and I stopped at Castle Hyundai on our way to Castle Genesis and were greeted by Nizar. It was an easy meeting with no pressure; Nizar let us drive a new Santa Fe Hybrid demo by ourselves and I think we were sold; we did visit the Genesis location after returning the demo and were surprised to find out that a comparable Genesis would put us in a GV80 for a ... Read More DealerRater - Jun 13, 2025
If you’re looking for terrible customer service, Castle is the place for you!
I usually give businesses the benefit of the doubt, but after multiple disappointing experiences, I feel compelled to share.
1) Lack of Basic Courtesy –
During my first complimentary service visit, I was eight months pregnant. When my car was ready, I was simply handed my keys and told to find my vehicle “along the building out back.” It was snowing and icy, and no one offered to bring the car around—even after seeing my condition. For any customer, this is poor service; for a visibly pregnant ... Read More DealerRater - Jun 4, 2025
I was actually shocked by the ease of doing business with this dealership. I have visited many dealerships and was dreading yet another frustrating experience. Not today! And yes I purchased a vehicle without an increase in blood pressure. Thank you
Best deals around and a friendly staff. My sales guy, Ron Skalski, was a pleasure to work with and made the transaction smooth and painless. He was very responsive to questions through email as well as through texts. I had one shot to get the exact trim and color I wanted and Ron made it happen. A+++++ Mark Krupa took care of the financing and was not pushy with add ons. I definitely appreciate that. Again, another smooth and painless process.
Keith got me in and out within an hour, even without an appointment. I am very satisfied with the service received here at Castle Hyundai, I will definitely be back!
I must say my entire communication and experience from start to finish was amazing. I believe it was my best experience ever buying a vehicle and we’ve bought many over the years. I would highly recommend Nizar and the dealership as a whole.
Service advisor Daroeuth was friendly and professional. I walked in and he took care my appointment. He also provided a list of suggested service in my 2020 Elantra. I requested battery replacement and oil change. The jobs done on expected time. He took me to my car after the work is completed. I am recommend reaching out to him next time you are in the dealer for service.
Service agent was responsive to our questions and needs - provided a loaner car for us
Nizat is defenitly the best dealer, worked with my situation. Super helpful, would 100% recommend. Super professional and kind definitely check it out.
Thanks to all the personal Hyundai for taking care of my car Hyundai ELANTRA I’m very pleased for their attention and service
Dealer quoted me an OTD cash price on a New vehicle with 10 miles on it advertised on their website. No return calls when I asked to pick it up. Later salesman and sales manager tell me the car is really a DEMO, and try to upsell me to a more expensive model.
Would recommend to friend and family . Nizar was very professional and fast . Very nice guy
Fast and outstanding service, staff is very courteous and accommodating, top quality service all the time every time
Very good experience very helpful they help out helped testing drive the car and nice salesman alan
Excellent. Best car buying experience I ever had. Everything was laid out with no games.
Everything is automated and you never get any confirmation of you appointment. They bring you in and then give you a price.
Nizar is amazing. You need a car, call Nizar. Best experience we’ve ever had buying a car. Love Castle Hyundai.
After walking out undecided on what I wanted the sales manager came out to speak to me and assured me he would help me find my new car. He also helped my brother with his new car. He got us to work with Nizar who worked hard to earn our business. He got both my car and brothers car from other dealers. He called to see how was the new car, and really made the purchase smooth. I would definitely recommend this dealership and Nizar.
Great service department Chris Jones and his team are very helpful when it comes to customer service and keeping you informed about your vehicle.
Everyone was helpful and greeted me in a welcoming manner. Everything was handled smoothly with my purchase
Great service and great advisors! Castle Hyundai's employees were curious and efficient. Thank you Castle!
Keith is the best part of the dealership. He was so helpful in helping to get my car serviced and the continued work it still needs.
Is really good dealership good people I recommend them good service and good prices thank you
Great to deal with. Purchased 2 new cars. Matt was easy to talk to. Simple process.
Nizar made the car buying process easy and hassle-free! Great experience working with him.
I was informed about every detail of the car and answered every question. The salesman was very kind and knowledgeable in his trade and helpful in every step.
Always kind and ready to help and service. Nizar (salesman) and Keith (service) are great to deal with. Each time I come we're always treated with courtesy.
Great and seamless experience! Would highly recommend the salesman Nizar. The process was smooth and the service was top notch!
The repair center knocked the valve off my tire. Trying to get in for the 4th time, I think, to get the leak on my tire fixed. They screwed it up. When calling again, they tell me I can't get in for over a month! And maybe see another Genesis dealer. Why should someone else have to fix their screw up! Will never use a Castle dealership again!
TL;DR for my wall of text below: Service center used wrong oil, then doubled down and lied about it to my face. They also changed my Track Mode settings for no reason, making me suspect they had a bit of "fun" with the car before returning it.
The tech who did the oil change on my car used the incorrect weight of oil, 0W-20 instead of 0W-30. Once I noticed this on the invoice, the service rep at the counter made a show of running off to the servicing area and came back assuring me they did ... Read More DealerRater - Aug 17, 2024
Eduardo Alvarez is amazing! Very smooth sales process, no surprises, car was purchased online (never saw the car in person) and everything was completed seamlessly! I received the car from my transporter and everything was exactly as expected and the car was in amazing condition (pre-owned). I recommend this dealership and Eduardo whole-heartedly - again, very easy, stress-free purchase! Eduardo is top-notch and I would recommend you see him if you want to make a purchase!
Ron Lubben was great. He was recommended to me by my sister. We now have 3 Hyundai's. Great place to buy a car.
I purchased a used 2016 BMW 750i on October 28, 2023 from Castle Hyundai, with Chang "Chase" Cho as the salesman. At the close of the deal, he assured me that the spare (second) key for the vehicle would be mailed to my home by the following Tuesday. Needless to say, the key has not been mailed to me.
I have called and spoken to Mr Chang Cho on 5 different occasions on this matter. Each time he tells me some story about a "Manager" who he said would handle my request for the spare key.
On two separate occasions, ... Read More DealerRater - Dec 2, 2023
Long time Pugi (Genesis) customer who will no longer visit Castle following the acquisition. I didn't think a company could tank so quickly after a change in ownership but somehow, Castle nailed it.
Little background - I've purchased three cars over the years from Pugi. I always found their staff to be knowledgeable, low pressure in their approach but most importantly, they always placed a heavy emphasis on service. While that attitude still exists amongst some of the employees (Jordan Hernandez was fantastic as was Mike), it's obvious that they are grossly understaffed (likely upper management's ... Read More DealerRater - Oct 5, 2023
